Terms of Use

1. What Dockcerto does

Dockcerto helps freight teams record pickup requests, share time-limited readiness checklists with shipper or warehouse contacts, and review status and follow-ups. Dockcerto does not independently inspect freight, book carriers, dispatch trucks, clear shipments through customs, or guarantee that a shipment is safe, available, compliant, or ready at pickup time.

2. Accounts and company access

The service is for authorized business users. Your organization is responsible for maintaining accurate account information, granting access only to appropriate users, safeguarding sign-in credentials and private confirmation links, and removing access when it is no longer appropriate. Team invitations require a verified company-controlled email domain and an available seat under the selected plan.

3. Information and readiness decisions

Customers are responsible for the accuracy and lawfulness of submitted shipment references, freight quantities, contacts, pickup dates, checklist answers and related notes. A status of “Ready” reflects information submitted by a participant at a particular time; it is not an independently verified guarantee or authorization to dispatch. Customers and their transportation partners must independently confirm safety, paperwork, carrier arrangements and legal requirements.

4. Confirmation links and acceptable use

Confirmation links are intended only for the shipper or warehouse contacts to whom they are sent. Do not forward access links to unauthorized people, impersonate others, falsify responses, seek access to another company's data, interfere with security, or misuse the service. Avoid entering sensitive information that is unnecessary for pickup coordination, including payment-card numbers, government identifiers and protected health information.

5. Customer records and privacy

The customer organization retains its rights in records it provides and authorizes Dockcerto to process those records to perform the requested service. The customer must have appropriate authority to provide its staff's and trading partners' contact information. See our Privacy Notice for details about handling personal information and making privacy requests.

6. Service availability and support

Dockcerto is evolving. We may improve features, correct problems, perform maintenance or temporarily limit access for security and reliability. Features under development are not guaranteed to be available. Please do not depend on the service as your only control for a time-sensitive dispatch or regulatory requirement. Use the Support Center for private requests and status updates, or email support@dockcerto.com. New Support Center requests alert our team; changing a ticket status does not send a customer reply. No response-time commitment is included unless separately agreed.

7. Subscriptions and paid services

Creating an account does not authorize Dockcerto to charge your organization. Paid subscriptions are offered only where shown in Billing & plan and require separate acceptance of the subscription agreement and explicit recurring-payment authorization. Checkout identifies the selected plan, currency and billing cycle, applicable taxes, renewal arrangement, seat and usage limits, cancellation procedure, refund policy and any available plan-change terms. Paid use is governed by the applicable accepted subscription agreement and order details.

8. Ownership and suspension

Dockcerto's software, design and product materials are owned by or licensed to Gant Technology Group LLC. Customers retain their business records. We may restrict accounts or confirmation links when reasonably necessary to address suspected misuse, unauthorized access, security risk or applicable legal requirements. Please contact us regarding account closure and available record requests.

9. Questions and business notices

10. Updates

We may revise these Terms of Use to reflect the service and applicable requirements. We will identify the effective date of updated terms; material changes may require notice or renewed acceptance where appropriate. Paid subscriptions require the customer's separate acceptance of the published, versioned subscription agreement before checkout.