Privacy Notice

Information involved

Depending on how Dockcerto is used, this can include business contact information (such as names, work email addresses and company names), account and sign-in information, pickup and shipment references, warehouse contacts, readiness checklist responses and notes, support messages, and technical or security information needed to operate and protect the service.

Subscription and agreement records

Stripe handles payment details entered in its hosted checkout and billing portal. Dockcerto's billing integration does not receive or store full payment-card numbers. Billing records can include Stripe customer and subscription identifiers, the selected plan, payment or invoice status, subscription periods, and cancellation status.

When an authorized owner requests checkout, we record the workspace and user identifiers, selected plan, request identifier, accepted agreement version and document fingerprint, and a server-generated acceptance time. This documents the authenticated agreement and recurring-payment request; a record may remain even if checkout is abandoned or payment is not completed. It is not itself proof of a successful payment.

How information is used

We use information to provide and support company workspaces, authenticate authorized users, share and record pickup confirmations, help users understand readiness status, respond to support requests, maintain service reliability and security, administer subscriptions and cancellation, document agreement and recurring-payment choices, and comply with applicable obligations. Customer organizations are generally responsible for deciding which business and shipment information they provide and who within their organizations may access it.

Service providers and access

Authorized users of a customer organization may access that organization's records according to their permissions. We may use hosting, database, authentication, communication, security, and payment service providers as needed for the features in use. These providers may handle information on our behalf under their applicable service agreements. Our infrastructure includes Vercel for hosting, Neon for database and authentication, Google when Google sign-in is used, and Stripe for subscription checkout, invoices and the billing portal. Resend delivers support notification emails, and Google Workspace handles our support inbox and email replies. Third-party content delivery services provide application code loaded by the browser and receive the technical information needed to deliver it.

Support messages and email

Requests submitted in the signed-in Support Center are saved in the company workspace and are available to authorized Dockcerto administrators. A new request sends our team an email containing the company name, request type, reference, submission time and a link to the private support inbox. The notification does not include the request message. If you email support@dockcerto.com directly, or reply to an email, the message and any attachments are processed by our email providers.

The public contact form prepares a draft in your email app. It does not submit the form to Dockcerto; you must send the draft to contact us. Avoid including passwords, payment-card details or unnecessary sensitive information in requests or email.

Cookies and browser storage

Sign-in uses cookies and related browser storage to maintain your session. The app also uses temporary browser storage for sign-in selection and your selected plan. The interactive demo stores sample entries in your browser until you reset the demo or clear that site data. Use fictional details in the demo, especially on a shared device. Hosting and service providers may process technical request information such as IP addresses, browser information and security logs when pages and application resources load.

Retention and security

Information is kept for as long as reasonably needed to operate the service, manage business records and customer accounts, investigate security issues, or meet contractual and legal obligations. The appropriate period depends on the data and its use. We use access controls and reasonable safeguards, but no online service can guarantee absolute security.

Privacy questions and requests

For questions, access or correction requests, deletion inquiries, or other privacy concerns, contact us using the information below. We may need to verify your identity and your authority to request changes to records controlled by a customer organization. Requests may be subject to applicable legal or recordkeeping requirements.

Updates to this notice

We may update this notice as Dockcerto's features and service arrangements evolve. Material updates will be reflected in a revised notice and effective date.